To be able to land in any remote agent jobs in Canada, you have to ensure you know what you are getting into in the first place. Having the right knowledge on the job is key so companies will trust and hire you – just like how it is in any other job.
An article published by the Canadian Marketing Association, says that many firms have already replaced their call center agents entirely with home agents. Furthermore, organizations have been augmenting their call center operations with remote agents. You see, this alone says a lot when it comes to how remote agent jobs in Canada are emerging.
Now, whether you are looking for remote travel agent jobs Canada or any other remote agent jobs, the thing is, you have to learn the basics of the work. That is why we are going to share with you some of what we believe are key information about being a remote agent in general and of course. In addition to that, we are also going to share with you a list of legit companies that offer remote agent jobs in Canada.
Here’s the thing, there is a growing demand for remote agent jobs in Canada these days. It is not surprising though because, over the years, work from home jobs has really emerged. Probably because unlike the typical corporate setup, cost-wise, it’s cheaper. Companies have realized that there really is a substantial saving through remote agent programs. Needless to say, people working from home are equally efficient like the ones working in an office setting.
In Canada per se, there are several firms that opted to replace there call centers entirely with remote agents. These organizations augmented there call center operations with work from home agents. Well, if you get the same output while saving operations cost, you would really go for remote agents instead of sticking with the usual. That way, you can use your operations savings to something else that is more important or use it in hiring more agents so your organization can cater to more clients or accept more work.
WHAT IS A REMOTE AGENT
To simply put it, a remote agent is someone who works from a location that is far or not in the typical contact center set up. Remote agents or also known as work from home agents are usually working at the comforts of their homes.
Depending on the company, some offer to supply their remote agents with computer and telephone equipment. In most cases, however, the remote agent has to use his own devices – needless to say, he or she has to make sure that the computer or the telephone device meets the requirements of the company.
Hiring remote agents have long been there as one of the industry’s ambitions. Probably because industry leaders saw potential in this kind of work setup. True enough, after several years, today, it is one of the most sought after jobs not only in Canada but in almost all parts of the world.
Remote agents, however, can only handle certain types of contact – which depends on the company. It is their prerogative which kinds of account is okay to be handled remotely and which ones should be handled by those working traditionally.
WHAT ARE THE PERKS OF BEING A REMOTE AGENT
Remote agent jobs Canada or even globally have several perks, which actually are the reasons why a lot of people in this industry are looking at the possibility or are already working as remote agents. Perks. Who doesn’t love perks, right? We all do!
While these perks create a positive impact on employees or agents per se, it is in a way that has become a challenge for companies that are yet to embrace the challenge of hiring remote agents (which are just a few these days). We’ll talk about that later on.
Right now, let’s discuss first the perks of being a remote agent.
It is every employee’s dream – agent or not – to have a flexible work schedule. Flexibility actually helps in an employee’s productivity. Before you even wonder what I meant by that, let me clarify. Everyone is unique. We all have different bodies. While some are more productive in the morning, there are individuals that are more productive in the afternoon or in the evening. That is why having flexible schedules helps a remote agent work at his or her own time and pace – according to when is he or she is more productive.
The Comfort of Working from Home
The best perk of being a remote agent is the ability to work at the comforts of your home. No need to go out of your house, to spend money buying office clothes because working from home means wearing comfortable clothes, or spend money buying food at the fast-food chain, restaurant or a canteen at your office building. All these actually lead to our next point.
Yes, since you don’t get to spend money on clothes and food from fancy restaurants near your office, as well as transportation, gas and car maintenance, you get to save a lot of money. And who in the world doesn’t like saving a good amount of money from your monthly salary, right?
While your electricity might go up because of working from home, still, that is nothing compared to the amount of money you spend on buying office clothes, food, and transportation allowances.
Equally Satisfying Salary
Who said being a remote agent is not as financially satisfying compared to those working in a traditional office set up? Well, you are wrong. Remote agent jobs Canada or even globally have apparently a very competitive salary rate. In fact, companies are being challenged to be competitive with one another in terms of salary rate.
So, how is that for you? Are you already thinking of jumping in and joining the remote agents’ force? Well, we cannot blame you given the perks we listed above.
WHAT ARE THE CHALLENGES OF WORKING AS A REMOTE AGENT
Just like any other jobs, there are also challenges when working as a remote agent, which include the following:
A lot of companies are trying to keep up with this. Yes, schedule flexibility is more of a challenge for companies and not really on the agents’ side. However, since there are still companies that are trying to figure out how to be competitive in terms of schedule flexibility, that means remote agents have to wait until this has been resolved.
Use of Personal Computer Equipment and Telephone Devices
We mentioned earlier that depending on the company, some provide equipment to their remote agents and closely monitors them, while in most cases, upon application, they already inform the agents of their computer and telephone requirements.
The latter becomes a challenge when what you have does not meet the requirements of the company. That means you have to invest in buying computer and telephone devices to get hired for the job. However, investing in equipment is not bad at all especially if you are planning to work as a full-time remote agent.
Higher Electricity Bill
To be honest, this should not really be a challenge because you can always negotiate your salary to ensure that electricity expenses are covered. Most companies are willing to adjust especially if you are going to explain why you are asking for that certain salary rate. Well, compared to the cost of electricity in an office set up, remote agents’ electricity bill is way lower.
In an office set up particularly in contact or call centers, IT people are just around the corner anytime you will need their help. As a remote agent, however, it’s different. It’s not like you can just go to them and ask them to fix your computer or the system that is not working the way it should.
By working remotely means everything is handed to you remotely as well – including IT support. Most likely, the set up would be, there’s an IT hotline that you can call should you experience IT-related problems. Since it’s remotely done, you have to wait until an IT support representative is ready to take your call and help you out with your concern from afar.
This set up can be quite frustrating at times especially if you need to have the problem fixed as soon as possible. It’s a plus or not a problem though if you know how to fix it yourself and the company would allow you fixing it.
Although there are full-time remote agent jobs in Canada, it doesn’t necessarily mean having the same employee benefits like the ones working in an office set up. Again, depending on the company, some give the same employee benefits they give to their office-based agents to their remote agents. While some, they do not give benefits at all. Meaning, the treatment is freelance.
In that case, it’s kind of frustrating. But, if you are someone who doesn’t mind having traditional employee benefits, then that would not be a problem at all.
Security of Tenure
In the traditional work setting, when you leave a company at a specific period of time, you get to have a separate fee or retirement fee. Also, once regularized, you become secured by law governing bodies that specifically handles employee rights and all those legal matters.
When you go the remote agent route, this is probably one of the deal-breakers. But again, if you feel like it’s okay because you can always jump from one company to another and save up for the future, then we don’t have a problem with that.
WHERE TO FIND REMOTE AGENT JOBS IN CANADA
Now, we’ve come to your most awaited part. Where to find and what companies offer remote agent jobs Canada? We’re going to divide this section into two. Let’s start with…
Remote Agent Job Listing Sites
Of course, first, where to find remote job listings. There are actually quite a few online job listing sites to choose from. Some of these are:
Flexjobs offers a variety or remote agent jobs in Canada. To apply for their job listings, all you have to do is sign up and create your profile, browse remote agent jobs, and click apply.
Indeed is one of the most popular job listing websites in the world. Its functionality is simple, create a profile, search for remote agent jobs specific to Canada, and once you have the search results, go through it and apply it to the one you are interested in. Signing up with Indeed is of free charge.
Like the previous two, SimplyHired also offers various remote agent jobs in Canada. Joining SimplyHired is also a breeze. You can create an account and browse the jobs available. SimplyHired, however, does not necessarily require you to sign up as you can view and apply to any available jobs even without a SimplyHired account.
Just like SimplyHired, Workopolis does not require you to join or create a profile on the website. You can search, view, and apply for any remote agent jobs that are available.
Sign up by creating a profile, look into remote agent job openings in Canada, click the apply button, and wait for the company to contact you for further processing of your application. Easy, right?
The same goes with Recruit.Net. Sign up and be alerted when there are new remote agent job listings.
WowJobs also cater to remote agent job listings. Like the usual process, create an account, browse through the job listings and apply to company job listings that you are most interested to work for.
You are not limited to use the above-mentioned sites only. As we said, these are just some of the many online job listing websites where you can find available remote agent jobs in Canada.
Companies That Offer Remote Jobs Canada
Now that you already know where to find remote agent job listings online, the next question that we are going to address is, what are the companies that offer remote agent jobs? This way you can simplify your job search. It will also help you decide which company you would go for you should decide to take the route of being a remote agent.
According to FlexJobs, here are the best companies in Canada that offer remote agent jobs (Please note that this is in no particular order.):
Eagle Professional Resources
Based in Ottawa, Ontario Canada, Eagle is a Canadian recruiting and staffing agency. They cover almost all industries including finance, management, consulting, and technology to name a few.
International Financial Group (IFG)
Also based in Ontario, Canada, the company is also a recruiting and staffing agency. However, it specializes in providing financial services. It is best for those individuals who want to be remote agents for financial agencies.
If you are into mass communications, you may want to consider working as a remote agent for CBC-Radio Canada. They offer a variety of services ranging from radio, television, internet to satellite-based.
The Company’s headquarters is based in Alberta, Canada. Profit Factory specializes in helping business owners grow their businesses while reducing cost. If you think you have what it takes to be part of this team, then go ahead and apply for their remote agent job offerings.
Bell is based in Montreal, Quebec in Canada. The company is tagged as the largest communications company in Canada. It offers a variety of products and services ranging from small businesses, enterprise to residential and non-profit.
David Aplin Group
This agency which is situated in Edmonton, Alberta is one of Canada’s largest recruiting services. The company boasts decades of experience in the recruiting services industry.
MonetizeMore – The company is based in British Columbia. It specializes in state-of-the-art technologies that are designed to help publishers increase their ad revenues.
If you are tech-savvy, you have probably heard about Shopify already. It’s an e-commerce company based in Ontario. It specifically targets helping out small and midsized companies in their cloud-based platforms.
Scotiabank is a leader in providing global financial services, and apparently, Canada’s third-largest bank. If you aim to work as a remote agent for a financial institution, we suggest you consider working for this company.
The company, which is based also in Ontario specializes in providing comprehensive services for healthcare providers. It is one of the first healthcare vendors in Canada to offer Software-as-a-Service for long term care. No doubt, the company has become one of the fastest-growing HER or Electronic Health Records platforms not just in Canada but in the US too.
ADDITIONAL TIPS IN FINDING REMOTE JOBS IN CANDA
Before we conclude, we thought of sharing with you additional tips to help you land in a remote agent job in Canada or even outside Canada. This is just brief –
First, follow your niche. Stick to it. That way you get ahead of the game. Do not apply for a remote agent job in finance when your skills are into IT. That will not work. Focus on your strength.
Second, create a competitive profile. It could be your resume or your LinkedIn or the profile you created in that job listing site. Always make sure you put all the right information and all data that will make you stand out from the rest. Remember, it’s very competitive out there so you have to keep up your game.
Third, trust yourself. You know yourself. Nobody knows you better than you yourself. Trust that when you decide to be a remote agent, you will make it in this industry. Of course, it’s not going to be easy, but it will always be worth trying out. Who knows? This might be the kind of job you’ve been wanting all along.
Lastly, focus on finding remote agent jobs in the right place. If you want to work in Canada, then focus on finding work in Canada. Do not be indecisive or else you will end up jobless for a long time. Stop jumping from one place to another.
FINAL THOUGHTS ON REMOTE AGENT JOBS CANADA
Being a remote agent is as fulfilling as any other remote jobs in the world – it’s just a matter of perspective and how you do the work. Of course, being and working for the right client or company is also another factor that makes it extra fulfilling? But realistically speaking, at the end of the day, it all boils down to how you see your job. Trusting yourself – that you can do it — also matters. In fact, it can help you go a long way.
With that said, by just having the right attitude and of course, determination you will surely land in any of the remote jobs Canada available out there.
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