There are a lot of companies offering remote tech support jobs out there, and it’s all about learning how to actually get the job that will determine your fate in this career field.
As of 2019, the United States Bureau of Labor Statistics has recorded 882,300 Americans employed under the computer support specialists’ category — where remote tech support jobs belong.
Furthermore, the bureau projects an 8 percent increase in this job field between 2019 and 2029. With that percentage, it is definitely one of the job categories that grow much faster than the average.
Meanwhile, in an article published by one of the most popular job listing sites, FlexJobs, it says that with millions of Americans moving towards working from home in 2020 (specifically for health and safety reasons caused by the COVID-19 pandemic), the work landscaper has obviously changed dramatically.
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Suddenly, people opt for work from home jobs — whether it be on their line of expertise or a job that is totally new to them.
There is a lot of work from home jobs out there to choose from and one of them is remote tech support jobs.
This job industry has always been there, and as stated earlier, it continues to grow year after year. With everything that has happened and is happening, we won’t be surprised if more remote tech support jobs will be offered in the coming months, years even.
Now, if you are interested to know more about remote tech support jobs – how to be one and where to find them, then, this one’s perfect for you.
In the next few sections, we are going to specifically tackle the following very important information:
- What is a remote tech support job?
- What does remote tech support do?
- Who qualifies for a remote tech support job?
- How much does remote tech support make?
- How to land a remote tech support job?
- Where to find remote tech support jobs?
WHAT IS A REMOTE TECH SUPPORT JOB?
Before anything else, it is just right to define what remote tech support is all about, right?
For some, they may already have an idea of what remote tech support is, but for those who find this career path totally new, here’s what you need to know about this job.
Remote tech support basically refers to the act of providing assistance to customers remotely. Generally, a service provider or a tech support company would assign a certified technician to a customer located elsewhere. Using remote support tools (which are software or IT tools), allows the technician to connect remotely to a computer from wherever the customer is located.
To know and understand what we’re trying to say, here’s a video by HelpCloud that teaches how to actually give remote tech support.
Regardless of your location, you can provide tech support to customers from any part of the world for as long as you have a strong internet connection.
WHAT DOES REMOTE TECH SUPPORT DO?
Technically speaking, what you are tasked to do as remote tech support differs from one service provider to another.
However, some of the common activities done by remote tech support people include:
- Providing customer assistance by troubleshooting technical problems
- Providing technical support
- Answer calls and inquiries (can also be through chat or email support depending on the company)
- Follow company protocols and diagnostics when troubleshooting technical problems
- Create a comprehensive case report
- Keep a positive and helpful customer approach
- Follow documented protocols set for escalating customers
Again, every customer support provider has its respective requires tasks for remote tech support. It’s best to check the roles and responsibilities posted by the company you are eyeing to see if you can manage or are able to fulfill the task before sending an application.
WHO QUALIFIES FOR A REMOTE TECH SUPPORT JOB?
One thing we (and maybe you, too) particularly like about remote tech support jobs is that you do not necessarily have to have a degree to be one.
Thanks to the internet, there are a lot of references, as well as online training/classes where you can gain knowledge and information about technical support – if you are someone who is totally a stranger in this career field.
While qualifications vary from one tech support provider to another, here are some of the common requirements to land a remote tech support job:
- At least a high school diploma or equivalent
- Excellent written and verbal communication skills
- Ability to read and understand technical diagrams
- Ability to analyze and solve problems
- Knowledgeable in using Microsoft Office suite
- Ability to efficiently log information into a CRM system
Furthermore, companies usually look for the following skills as well:
- Strong sense of initiative and sense of urgency, which is demonstrated by accomplishing assigned tasks
- Impeccable attention to details
- Ability to meet deadlines
- Ability to project a positive and professional demeanor to all internal and external contacts
In addition, there are also technical requirements involved like:
- High-speed, reliable internet connection
- Laptop or Personal Computer (companies usually include required specs for this one)
- High-quality headset (companies normally prefers the one with the noise-cancellation feature)
- A dedicated workspace free of noise and distraction (especially if you handle calls)
To be able to self-assess if you are fit for the job, as we have said earlier, make sure to check the requirements set by the company you are eyeing for first. This helps you save a lot of time and effort.
By the way, some companies prefer previous work experience, while others do not mind hiring and training new ones. Make sure to check this as well when applying for remote tech support jobs.
HOW MUCH DOES REMOTE TECH SUPPORT MAKE?
When looking for a remote tech support job, it is important to note that the industry is highly competitive. Thus, you really have to work your way around to get ahead of everyone else.
To be competitive, make sure to be highly knowledgeable and of course, your work experience counts — a lot.
Moving on, remote tech support jobs are financially fulfilling — if we may say.
As of 2019, according to the Bureau of Labor Statistics, computer support specialists (the job category where remote tech support belongs) earn an average of $54,760 per year or $26.33 per hour depending on factors like your skills and abilities and work experience.
Similar to any other jobs out there, the more experienced and the longer you have been working as remote tech support, the more likely you are to get the price you think you deserve to get.
HOW TO LAND A REMOTE TECH SUPPORT JOB?
In the previous sections, we already have provided you with some if not the most important information you need if you are considering working in the remote tech support industry.
This time around, we are going to share with you simple steps on how to actually succeed in acquiring a remote tech support job.
STEP 1: Earn at least a high school diploma or equivalent.
As mentioned earlier, becoming a remote tech support specialist/representative does not necessarily require a college degree.
Most companies hire people with at least a high school diploma for the job for as long as they are willing to be trained.
Here’s the thing though, if you want to very competitive, and you want to immediately qualify for a higher post and salary – then, we recommend pursuing a degree, and finish it – of course.
STEP 2: Be knowledgeable on how technology works.
Tech is short for technical, thus, it is only right that the first step is to familiarize yourself or at least know the basics about a wide range of products and technologies.
The more informed and knowledgeable you are, the higher your chances of landing a job will be.
In order to acquire the necessary information, you may check the internet for references, or you may consider taking a crash course related to the job.
Please note that while there are paid online classes or training on tech support, there are also free ones, which you can easily find online.
Also, if you have friends from the industry, consider having conversations with them, ask them about the work and how to get around. First-hand information from people who are working in the industry will surely be a big help as well.
STEP 3: Work on the skills required.
If you do not feel confident yet with your skills, work on it. Earlier we mentioned some of the most common qualifications that companies are looking for among candidates for the job.
Let that be your stepping stone. Work on every single item on that list. Once you have ticked everything off, then, you can now proceed to the next step.
STEP 4: Gain work experience.
There are companies that hire people without previous experience in technical support. Take advantage of those opportunities, because you will need them if you want to apply for a higher-paying tech support position, or if you want to be employed by a big company.
Surely, your salary as a newbie won’t be that competitive, but that does not matter, because once you gained the experience and expertise, you can definitely ask your price.
STEP 5: Work on your resume, and start sending application.
Once your done with steps one to four, it’s time to work on your resume.
Come up with a short but convincing resume. Put only the necessary details that will help in your application.
Once done, it’s time to start searching for remote tech support job openings and sending applications.
WHERE TO FIND REMOTE TECH SUPPORT JOBS?
As mentioned, there are a lot of companies out there that provide remote tech support jobs, and some of them are as follows:
- OneSupport Tech Solutions
- SYKES
- Support.com
- Apple
- JustAnswer
- Teleperformance
- Transcom
Know more about what these companies have to offer below:
OneSupport Tech Solutions
OneSupport Tech Solutions offers both personal and business tech support services, as well as customer service for its clients.
While they offer remote tech support jobs, they also have in-house for those who prefer working in an office setting.
OneSupport offers various positions under remote tech support, which include:
- Business Customer Care Representative
- Customer Care Representative
- Sales Representative
- Tech Support Representative
Once hired, you will get to enjoy the following benefits provided by OneSupport:
- Competitive Salary
- Paid Time Off
- Round-the-Clock Flexible Work Schedule
To be able to be considered for the positions we mentioned earlier, apart from certain skills and other qualifications, it is important to note that you must be residing in any of the following states only:
Alabama, Arizona, Arkansas, Colorado, Florida, Hawaii, Illinois, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or Wisconsin
SYKES
SYKES is a well-known customer support provider, which has offices in different parts of the globe.
Globally, the company is recognized for providing a wide range of remote job positions as well as for providing excellent service to their clients.
If you are totally new to the tech support industry, SYKES is a great place to start your remote tech support career.
Working for SYKES allows you to enjoy the following benefits:
Opportunity to grow your tech knowledge and professional skills
Connect with SYKES Home employees on a day-to-day basis
Connect and help customers from across the globe by providing tech solutions
Similar to other tech support companies out there, SYKES also offers a competitive salary among their remote tech support employees.
Support.com
Support.com is a tech support company that provides remote tech support jobs.
The company offers various remote tech support jobs including managerial positions as well as support-based positions.
Similar to most tech support companies, Support.com also offers amazing benefits, which include:
- Paid Training
- Non-taxable work-from-home reimbursement for all hourly employees
- Medical, dental, and vision insurance
- Paid Life Insurance
- A Performance Bonus Program
- PTO and floating holiday pay
- Employee Assistance Program
Apple
Yes, you read it right! Apple, the world-renowned brand also offers remote tech support jobs.
Currently, Apple hires tech support specialists, which they call as “At Home Advisors”.
As an “At Home Advisor,” you are hired not to help fix tech problems, but help people instead. That sounds great, right?
Well, that is because the company is more focused on having a human connection with its customers rather than being technical.
Once considered for the job, you will undergo a nine-week long training. This provides you all the information and knowledge you need to be able to do your job efficiently.
As with other companies out there, Apple provides equally fantastic benefits like:
- You will be provided an iMac and headset, which has to be used exclusively for work
- A benefits package including product discounts and paid time off
- Reimbursement for internet service
JustAnswer
If you consider yourself a tech expert, then JustAnswer is perfect for you.
With JustAnswer, you get paid an average of $2,000 to $7,000 a month for answering technical questions online.
Apart from the ability to help others by answering their inquiries, you also get to enjoy the following benefits:
- Flexible schedule depending on your availability
- Ability to work anywhere you want
- Ability to decide on how much work you want to do
To start off, you will be asked to provide your social security number, valid ID, and relevant licenses or certifications (proof of your line of expertise).
As part of the whole application process, you will undergo a background check to verify your professional credentials. Once your application is approved, you can immediately start earning as much as you want.
Teleperformance
Teleperformance is another well-known customer support provider not just in the United States, but across the globe.
The company’s customer support representatives are known for providing exceptional customer interactions among its clients.
Teleperformance provides work from home positions including customer service and tech support representatives.
As an employee of the company, you get to enjoy the following benefits:
- Paid Training
- Competitive Salary
- Monthly Bonuses
- Employee Wellness and Engagement Programs
- Full benefits (Medical, Dental, Vision, 401k, and more)
Apart from the above-mentioned, you also get to wear in a fun and casual environment whether it be onsite or virtual.
Transcom
If you want to be able to share your knowledge and expertise plus grow your career, at the same time, improving your work-life balance while working from home, then Transcom is perfect for you.
As remote tech support for Transcom, your job includes assisting customers with their tablets, smartphones, as well as computer units, help solve technical issues, and provide answers to questions about products and services.
As a Transcom employee, you will be able to enjoy the following benefits:
- Paid Vacations
- Health Benefits
- A Computer Unit
- Flexible Schedule
- Ability to Work From Home
Just like other companies of the same type, Transcom also offers competitive wages.
FINAL THOUGHTS ON REMOTE TECH SUPPORT JOBS
In this day and age, work from home jobs is becoming very in-demand – all the more when the pandemic happened. It was then that people and companies realized that most jobs out there can actually be done at home.
Remote jobs like tech support jobs are popular especially in recent years when technology boomed. More and more companies hire people to provide assistance and solutions to customer concerns and inquiries.
Are you considering joining the tech support industry?
If you do, keep this in mind —
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